Where
Complaints
How to tell us something is wrong, and what happens next.
If something is wrong
Where is free software with no service attached, so most problems are defects rather than complaints. Either way we would rather hear about it.
A defect in the software
Open an issue on the tracker. Say what you did, what you expected and what happened instead, and include the version number from the bottom of the app. That is the fastest route, and it means other people can see the answer too.
Anything else
Email complaints@lightmorphic.com, or write to Lightmorphic Ltd, 82A James Carter Road, Mildenhall, IP28 7DE. Please include a way to reply to you.
What happens then
- We acknowledge your message within five working days.
- We give a full reply within twenty working days. If it will take longer, we tell you why and when to expect one.
- If you are not happy with the reply, say so and it will be looked at again by someone else.
Data protection
If your complaint is about personal data, see the privacy page first, then write to privacy@lightmorphic.com. You also have the right to complain directly to the Information Commissioner's Office, whether or not you come to us first.